Refund & Cancellation Policy

1. Overview

At FinTax24, we want to give you great service. But we know things change. This page explains when and how you can get a refund.

Please read this before you use our services. When you pay, you agree to these terms.

2. When You Can Get a Full Refund

You get 100% of your money back if:

• You cancel within 24 hours of paying AND we have not started work

• You paid twice by mistake
• There was a technical error in payment
• We cannot deliver the service
• We were grossly negligent or fraudulent (we will investigate)

Partial Refunds

You may get some money back if:

• You cancel after we start work but before we finish
• The refund depends on how much work we done
• At least 30% of the fee is kept once we start
• Government fees are never refundable

No Refunds

You cannot get a refund if:

• We completed and delivered the service as agreed
• The government rejected your application because of wrong or incomplete information you gave
• You did not provide needed documents after we asked multiple times
• You changed your mind after we started
• Delays happened because you did not respond
• Third-party fees (government fees, courier charges, etc.)
• Consultation and advisory services (after delivery)

3. Specific Service Refund Rules

3.1 Registration Services (Pvt Ltd, LLP, OPC, etc.)

• Before name approval: 100% refund (minus payment gateway charges)

• After name approval, before incorporation: 50% refund

• After incorporation filing: No refund (we are working with authorities)

• Government fees: Never refundable

3.2 GST Registration

• Before we submit: 100% refund
• After we submit to GST portal: 50% refund
• After GST number is issued: No refund
• Government rejection due to your error: No refund

3.3 Income Tax Return (ITR) Filing

• Before we collect data: 100% refund
• After ITR filed but before verification: 50% refund
• After e-verification: No refund
• Notice handling: No refund once we start

3.4 Compliance Services (Annual ROC, GST Returns, TDS Filing)

• Before work starts: 100% refund
• Work in progress: Refund based on work done (max 70%)
• After submission: No refund
• Late filing penalties: Never refundable

3.5 Trademark Registration

• Before search and application: 100% refund
• After trademark search: 70% refund
• After application filing: 30% refund (government fees not refundable)
• Objection or hearing stages: No refund (separate charges apply)

3.6 Licenses (FSSAI, IEC, etc.)

• Before we prepare the application: 100% refund
• After document preparation: 50% refund
• After submission to authority: No refund
• License rejection: Government fees not refundable

3.7 Accounting and Bookkeeping

• Monthly services: Cancel with 15 days notice, prorated refund

• After month ends: No refund for completed months
• Annual packages: Refund based on months remaining

4. How to Request a Refund

Step 1: Send Request

Email info@fintax24.in with:

• Order or Invoice number
• Service name
• Payment date and amount
• Reason for refund
• Supporting documents (if any)

Step 2: We Review

We will review your request within:

• 3-5 business days for normal cases
• 7-10 business days for complex cases

Step 3: We Decide

We will email you with:

• Refund status (approved, partial, or denied)
• Refund amount (if any)
• Reason for our decision
• Expected refund date

Step 4: We Process

If approved, refunds take:

• Online payments (UPI, Cards): 5-7 business days
• Bank transfers: 7-10 business days
• Cash payments: Bank transfer within 10-15 business days

Refunds go to your original payment method. If not possible, we will find another way.

5. Cancellation

5.1 You Cancel

You can cancel by:

• Sending email
• Calling customer support
• Using the cancellation form (if logged in)

Refund depends on how much work we completed (see Section 3).

5.2 We Cancel

We may cancel if:

• You do not provide documents within 30 days
• You do not respond for 15+ days
• Your information is false or misleading
• Your request is illegal or violates our policies

In these cases, we keep 30-70% based on work done.

6. Never Refundable

These are never refundable:

• Government Fees: Stamp duty, filing fees, registration fees paid to authorities

• Third-Party Charges: Courier, notary, professional charges
• Payment Gateway Fees: Transaction charges (2-3%)
• Completed Services: Services fully delivered and accepted
• Consultation Fees: After consultation is given
• Digital Products: Downloadable guides, templates (after download)

7. Special Cases

7.1 Service Delays

If we cause a delay beyond the agreed timeline (not government delays), you can:

• Ask for faster processing at no extra cost
• Ask for partial refund (10-20% depending on delay)
• Cancel and get full refund if delay exceeds 60 days

7.2 Government Rejection

If government rejects your application:

• Our fault: Full refund or free re-filing

• Your fault: No refund, but we help with resubmission at discounted rates

• Regulatory changes: Partial refund (50-70%)

7.3 Scope Changes

If you change the service scope after ordering, extra charges may apply. No refunds for the original service if scope changes.

8. Refund Calculation Examples

9. Disagreements

If you disagree with our decision:

1. Email info@fintax24.in

2. Ask for senior management review
3. We will respond within 7 business days
4. If still unresolved, see our Terms for dispute process

10. Contact

For refund questions:

This policy was last updated on 24 Jan 2026. We may change this policy at any time. Changes apply immediately when posted. By using our services, you agree to this policy.